Topic: Purchased licence, but need data from another serial number
Posted on: Sep 18 2023 at 08:40:02 PM
I have purchased a license after my free trial ended and got a new serial number, however all the data was saved in the old serial number that I need to transfer over to the new purchased license. How can I access the data from the account where the free trial ended, as I need to take the data from there and transfer it to the new serial number. Thanks
Posted on: Sep 19 2023 at 10:26:59 AM
Are you saying that you trialed the software on one computer and you now need to move everything to a new computer and use on the new computer (not use on the original one?)
Posted on: Sep 19 2023 at 03:33:56 PM
yes exactly. we trialed on a test pc to ensure all ok with connecting to our cnc machines. we didn't think after the trial period we could not access the set ups per cnc. is there a temporary code to use? we have purchased the software and activated on new pc.
Posted on: Sep 19 2023 at 03:35:49 PM
yes we have emailed support for help
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